Overview of the role

Supervising staff and activities within hospitality businesses including bars, cafes, conference centres, restaurants and hotels.

Details of standard

Hospitality supervisors work across a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically work under pressure delivering fantastic customer service and motivating a team is essential to their role. The majority of supervisors’ skills and knowledge are the same but supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry.

Entry 

Employers will set their own entry requirements, but it is expected that the individual would have worked with an operational role within the industry to start on this apprenticeship standard.

Duration

The minimum duration for this apprenticeship is 12 months.

Progression

Progression from this apprenticeship could be into a hospitality management position.

Level

This apprenticeship standard is set at level 3.